One of the primary goals of IGE is to gather and address Globus requirements emerging from European research communities.  Perhaps you are a member of a community that uses a Globus-based infrastructure for your research and you have a Globus-related requirement - maybe Globus is missing a specific feature, or you have encountered a specific technical issue, and having this resolved would better enable your project to do its research?  If so, we would be very happy to hear from you about your requirements and perhaps we can help.

In order to fulfil this goal, IGE has the following requirements handling objectives:

You can inform us of requirements you have in a number of ways.  Firstly, we have a deployed Request Tracker (RT) which can be used to directly register your requirements with us...

• Directly: you can rapidly log into an RT guest account, browse existing tickets and provide details in a new ticket.  You can find a quick tutorial on using the guest account here
• Comprehensively: you can request a specific user account which will offer greater privileges within RT.  You can request an account by emailing support@ige-project.eu, using RT account request as the subject of the email, and including in the text: your full name, any research communities and/or Grid/cloud infrastructures you are involved with and your affiliation.  Clicking the support@ mailto link above will provide an email template with this information for you
• Simply: alternatively, you can provide your requirements via our online submission form and we can enter them into RT for you, (optionally creating an account for you to use if you wish)
• Personally: you can also email your requirements by filling in an email template and sending it to us

There are two ways in which you can use RT once you have an account:

When your requirements are registered within our RT system you will be notified of any updates to the requirement.  If you would simply like to discuss your requirements, please email support@ige-project.eu.

After a requirement is registered you will receive a notification via email.  IGE will then categorise the requirement, perhaps discussing the issue further with you, and determine to what extent IGE can help.  If accepted by IGE, you will be notified of progress updates and solutions and of course its resolution may require further correspondence.

An important part of the process is verification, where any solution to a requirement is verified as meeting its requirement.  This will involve some analysis and testing of the solution by your community (if it is a technical solution) and providing feedback to us about the suitability of the solution.